Communication Strategy During A Time Of Strategic Planning
August 22, 2007
“Rubbish!” shouted the large, aggressive man in the red-striped shirt (we had to pay attention to him because he owned the company).
“The staff don’t need to be told anything. When we’ve sorted out all the details and have the adverts ready to run, then we’ll tell them. They don’t need to know beforehand, it’ll only stop them working” he went on to loudly proclaim.
It’s hard to ignore the wishes of your client, especially when he’s paying you so well and has browbeaten every other consultant, as well as his management team, into submission.
Yet my experience, again and again, is this:
If you don’t tell them what’s going on, they’ll make it up anyway.
Employees not present at strategic planning offsite meetings aren’t dumb; they’re just not present. They know you’re away (they think probably planning the future of the company, their jobs and their salary cuts), so they will gossip and rumour-monger to their heart’s discontent while you are not ‘minding the store’.
So planning your internal communication is an essential prerequisite to effective and committed implementation of any business strategy. It also goes a long way towards problem minimisation.
How to Achieve E-commerce Success ?You Gotta Plan!
July 11, 2007
Before becoming a netpreneaur, I was an entrepreneur. First, I owned a successful child care center which grew to capacity in less than two years. When I sold that, I bought a little flower shop that had less than 300 customers and grew it to what it is today, one of the most successful, award winning companies in South Florida with more than 7,000 customers who purchase from us on a regular business. To better serve our customers, we took our business to the Internet. We still have a brick and mortar storefront, yet everyday we receive more and more customers via the Internet.
How about you? Do you or did you have a traditional business or professional practice? Is it successful? Unless you were born under the star called "LUCKY," you probably did lots of planning. A business plan, a marketing plan, maybe even a succession plan for what to do with your business when you were through.
You may have heard the statistics that half of all small businesses fail in their first year and of those, only 25% make it through to five years. According to youngbiz.com it can be even less for e-businesses.
The Top Five Reasons Strategic Plans Fail
May 30, 2007
“Most great plans aren’t. They are just nice, high-level ideas.”
That’s how one of our survey respondents answered our question, “What are the top three obstacles that prevent great plans from reaching effective implementation?” Despite the universal chatter around the need to be “strategic”, and the untold hours spent developing strategic plans, it appears that they don’t work nearly often enough. And based on the spirited responses we got from the generous folks who answered our survey, it seems that many have been involved in a strategic plan that failed. Of course, we all know it’s not YOUR fault!
If it’s any consolation, even the big boys can’t seem to get it right. Many more than Ted Turner are disappointed in the results from the AOL/Time Warner merger strategy. Arthur Andersen had a great strategy, except for the one little loose thread that allowed the entire company to unravel. And what happened at Kmart, Xerox, and Polaroid? These are organizations that all had the wind at their backs at one time or another, and now you have to wonder if their management could lead a dogsled team to a meatpacking plant.
